Returns and Exchanges
Please inform us of your product(s) purchased within 30 days by contacting our customer support, if you feel that the product(s) do not meet your expectations. When you do, we will gladly replace a defective product or offer you a refund of the purchase price (minus shipping & handling) upon receiving the product(s) within 30 days of the purchase date.
To be eligible for a return, your item must be unused or in the same condition that you received it and must be in the original packaging.
To complete your return, we require an order # or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned products(s). We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds:
If you haven’t received a refund yet, please first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 877.403.3233 or email us at firstname.lastname@example.org.
Sale (reduced price) items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to ATTN: A.J.A. & MORE Returns Dept. 164 W. 31 St. Suite 140, Chattanooga, TN, 37410, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
ATTN: A.J.A. & MORE Returns Dept. 164 W. 31 St. Suite 140, Chattanooga, TN, 37410, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item or items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently Asked Questions
How does my order qualify for Free Shipping?
Once your order exceeds $30.00 (excluding tax), your order automatically qualifies.
What is your product warranty?
We know that warranty is a big deal and that is why we currently offer a no-hassle warranty on our products against defects in workmanship and materials, under normal residential use and conditions, for a period of 90 days from the original order date. At our option during the warranty period, we agree to furnish a replacement product of equal value in exchange without charge (except for a fee for shipping, handling, packaging, return postage, and insurance, which the customer will cover).
How soon can I expect to receive my order?
Once you've placed your order, our products typically ship within 1-2 business days. Once a product has shipped, you'll receive a UPS or Fedex tracking number, that you can use to follow your package, as it makes its way to you.
Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!
How do I track my order or when can I expect my order?
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a UPS tracking number that you can use to follow your package as it makes its way to you.
Can I specify a delivery date?
Since UPS or Fedex are third parties, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your anticipated delivery date.
Do I need to be home for my UPS or Fedex delivery?
If you indicated that you'd like to sign for your package at checkout, then UPS or Fedex will need your signature in order to successfully deliver the package on one of their delivery attempts. Due to liability issues, UPS or Fedex does not allow us to remove the signature requirement once the box is in transit.
If you would prefer for UPS to leave the Casper products outside your door, just leave the signature requirement unchecked during check-out. With this option, A.J.A. & More®
is no longer liable for any loss or damage to the package after delivery.
Are your products found at any retailers?
Currently our products are found direct through this site as well as on Amazon.com.
Do you offer gift cards?
At the moment, we're not able to offer gift cards. However, we recommend reaching out to our team by calling +1 877-403-3233. We're available to help you find the perfect gift every day of the week!
How do I start a return or exchange?
Click on the Returns & Exchanges or Contact Us
What countries do you ship to?
Currently we ship to the United States, Puerto Rico, and Canada. If you don’t see your country listed here, please reach out to us and we do our best to accommodate your request.